Privacy Policy

The Service is operated by The Queen's Code. For any privacy-related enquiries, you may contact us at [email protected].

We may collect and process the following categories of information when you use the Service:

Account Information. When you create an account, we collect information such as your name and email address, which are used to identify your account and communicate with you about the Service.

Submitted Content. When you use the AI Advisor feature, we may process the text, questions, or situations you submit in order to generate a response. You should avoid submitting highly sensitive personal information — such as information about third parties, medical details, or financial account numbers — that you would not wish to share electronically.

Payment and Billing Information. If you subscribe to a paid plan, payment transactions are processed by our third-party payment processor, Stripe. We do not store your full card number, CVV, or other sensitive payment credentials. We may retain a record of your subscription status and transaction history for billing and support purposes.

Usage and Technical Data. We may automatically collect certain technical information when you access the Service, including your IP address, browser type, device type, operating system, pages visited, and the date and time of your visit. This information is used to maintain and improve the Service.

Cookies and Similar Technologies. The Service may use cookies or similar session technologies to maintain your login state and improve your experience. You may configure your browser to refuse cookies, though some features of the Service may not function correctly if you do so.

We use the information we collect for the following purposes:

To provide, operate, and maintain the Service, including processing your queries through the AI Advisor and managing your account. To communicate with you regarding your account, subscription, or support requests. To process payments and manage billing. To monitor and analyse usage patterns in order to improve the quality, safety, and performance of the Service. To detect and prevent fraudulent, abusive, or unlawful activity. To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We use submitted information to provide and improve the Service, not to build profiles for advertising.

Where applicable under data protection law, we process your information on the following legal bases: (a) the performance of a contract — to provide the Service you have requested; (b) our legitimate business interests — to operate, secure, and improve the Service; (c) compliance with a legal obligation; and (d) your consent, where we have requested it and you have provided it.

We retain account information and related data for as long as your account is active or as necessary to provide the Service. If you request deletion of your account, we will remove your personal information within a reasonable period, except where we are required to retain it for legal, tax, or regulatory purposes, or to resolve disputes.

Conversation and session data may be retained for a limited period to support service quality and troubleshooting. We do not retain submitted consultation content indefinitely beyond what is operationally necessary.

We work with trusted third-party service providers to operate the Service. These may include cloud infrastructure providers, payment processors (Stripe), and analytics services. These providers are authorised to use your information only as necessary to provide services to us and are bound by appropriate confidentiality and data protection obligations.

We do not control the privacy practices of third-party websites that may be linked from the Service. We encourage you to review the privacy policies of any third-party services you access.

We implement reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), secure server infrastructure, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us and we will take steps to delete it promptly.

Depending on your location, you may have certain rights with respect to your personal information, including the right to access, correct, or request deletion of your data. You may also have the right to object to or restrict certain processing, or to request portability of your data where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

The Service is operated from and primarily directed at users in jurisdictions where English is the primary language of communication. If you access the Service from outside this jurisdiction, please be aware that your information may be transferred to and processed in countries that may have different data protection laws than your own. By using the Service, you consent to such transfer and processing.

The Service provides educational and personal development content based on published books and frameworks. The AI Advisor generates responses for informational and educational purposes only. It is not a substitute for professional psychological, therapeutic, legal, or medical advice. Users are solely responsible for how they interpret and apply any guidance received through the Service.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].