Support
Contact Us
We are here to help. Whether you have a question about your account, a billing matter, a technical issue, or simply want to reach out — please write to us at the address below and we will respond as promptly as possible.
What We Can Help With
General Support
Questions about how the platform works, how to use the AI Advisor, or how to navigate your account.
Billing & Payments
Questions about your subscription, charges, payment methods, or upgrading or cancelling your plan.
Technical Issues
If something is not working as expected — a page that will not load, an error message, or a feature that appears broken.
Account Matters
Requests to update your account information, close your account, or questions about your data.
Response Times
We aim to respond to all enquiries within 2–3 business days. During periods of high volume, responses may take slightly longer. We appreciate your patience. Please include as much relevant detail as possible in your message so we can assist you efficiently.
Please note that messages containing abusive, threatening, or spam content will not receive a response and may be reported where appropriate. The Queen's Code reserves the right to decline correspondence that does not relate to a legitimate support enquiry.